First Line Response

Our team are trained to handle first line response for ATMs whenever a problem arises. From time to time a machine may jam or break down or may fall victim to vandalism. Our staff members will visit the ATM after either a call from the Bank Helpdesk or from the owners of private ATMs. Our goal is to address the problem in as short a time frame as possible, so your down time is minimised and your business isn’t impacted. We provide peace of mind, so you know your ATM is always running efficiently.​

We offer a range of services including:

In the rare cases where we can’t fix the issue, we’ll escalate it to the appropriate repair provider.

Over our 18 years in business, Darling Downs Security has serviced over 31,000 ATMs, meaning we’re reliable, time and cost efficient and can handle most problems.