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First line response

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ATM issues

Our team are trained to handle first line response for ATMs whenever a problem arises. From time to time a machine may jam or break down or may fall victim to vandalism. Our staff members will visit the ATM after either a call from the Bank Help desk or from the owners of private ATMs.

Our goal is to address the problem in as short a time frame as possible, so your down time is minimised and your business isn’t impacted. We provide peace of mind, so you know your ATM is always running efficiently.​

Our ATM service covers

Restocking inventory
Resolving basic issues, jams and faults
Replenishing cash supplies
Reporting on ATM damage or graffiti
Securely transport cash
Reporting on the presence of unauthorised devices

In the rare cases where we can’t fix the issue, we’ll engage the appropriate repair provider. Since our operation, Darling Downs Security has serviced more than 31,000 ATMs, meaning we’re reliable, time and cost efficient and can handle most problems.

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